Diana De Jesus is a seasoned professional with a strong passion for making customer success a must-have in the B2B SaaS world. With 9 years in the industry, she transitioned her career to Customer Success after realizing her interest in customer retention.

Diana's commitment to professional growth led her to establish The Customer Success Project. This initiative focuses on helping individuals navigate the intricacies of a career in Customer Success. Through a blend of informative content, personalized coaching, and interactive workshops, The Customer Success Project aims to empower Customer Success professionals at all stages of their careers including job seekers – she's helped hundreds of people land Customer Success jobs since 2020!

Her dedication and achievements have earned her recognition as the Top Customer Success Strategist and Top Customer Success Influencer in recent years, reflecting her growing impact on the industry. Her work has also been featured in publications such as Forbes and Business Insider.

Customer Success Interview-Ready Roadmap