Staging environment

When Users Drop Off, the Nervous System Is Speaking

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In this video

What you'll learn

Identify nervous-system signals behind user drop-off

Disengagement and drop-off signal capacity mismatches—not motivation failures—and how to spot them in real time.

Apply orientation-first design to restore capacity

Practice orientation cues that reduce urgency, increase predictability and user engagement

Reframe engagement problems without blame

Gain language and frameworks to shift from effort-based thinking to capacity-responsive design.

Why this topic matters

Digital health engagement issues aren’t motivation failures—they’re capacity mismatches. When users are overwhelmed, drop-off signals nervous-system strain, not noncompliance. Designing for orientation, predictability, and safety reduces disengagement, builds trust, and supports sustainable use so choices can emerge without urgency or coercion.

You'll learn from

Name

Example: VP at Top Company (ex-Role at Previous Company)

I work at the intersection of nervous-system science, behavior design, and digital health.


My work centers on Somatic UX — a capacity-first approach to product design that recognizes how stress, cognitive load, and regulation shape real user behavior.


I help teams move beyond motivation-based metrics to design experiences that are usable, repeatable, and trustworthy under real-world conditions.


I’ve created a Somatic UX Assessment, a reflective tool product teams can use to notice where design may be asking more than nervous-system capacity allows.


You’ll find it linked in my Featured section.

Previously at

Genially
Integrate Trauma Informed Network
See all products from Julie Johnson

Go deeper with a course

Designing for Real Humans: Engagement Beyond Motivation
Julie Johnson
View syllabus