A pioneer in bringing human centered thinking to strategy and innovation, Alexandra Mack, Ph.D., is the author of the Amazon best selling book Talking to Stakeholders: How to Add Value and Make an Impact by Building Strategic Relationships. She leads innovative problem solving and strategy development based on a deep understanding of the surrounding culture and activities. She has led research, strategy, and innovation activities at Pitney Bowes and worked with many government clients as Director of Experience at Ad Hoc LLC. As an Entrepreneur in Residence with Yale Ventures, she mentors student venture teams and advises faculty innovators looking to translate technologies into businesses. An alumna of Harvard University and Arizona State University, she draws from a rich background in qualitative and quantitative research methods to strengthen organizational communication, explore user behaviors, and inform decisions that ultimately improve lives.